We aim to provide a good quality service to all of our clients, if you are unsure or unhappy about anything, please contact the lawyer dealing with your case so that any problem can be quickly resolved. However, should you have cause for complaint, including any complaint about the firm's bill, this firm has a complaints procedure a copy of which is available on request. The following complaints procedure applies: -

• If you are dissatisfied with the response, then you should raise your complaint in the first instance with the supervisor of the lawyer dealing with your case (available upon request and/or as previously notified to you in our letter of engagement).
• We aim to acknowledge complaints within two working days and investigate them within 8 weeks. If you are dissatisfied with the outcome of your complaint you may have a right to complain to the Legal Services Ombudsman at the conclusion of our complaints process. The Ombudsman can be contacted at PO Box 6806, Wolverhampton WV1 9WJ or by telephone on 0300 555 0333 or via the website at www.legalombudsman.org.uk. You can contact the Ombudsman for more information about the service and whether you have a right to use it. Ordinarily, the Ombudsman can look at your complaint if it meets all three of the steps below:
• The problem or when you found out about it, happened after 5 October 2010; and You are referring your complaint to the Legal Ombudsman within either of the following:
• Six years of the problem happening; or Three years from when you found out about it; and
• You are referring your complaint to the Ombudsman within six months of this firm's final response.

If your complaint is regarding the firm's bill you may also have a right to object to the bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974. If all or part of the bill remains unpaid the firm may be entitled to charge interest.